Sage 50 Crashes When Printing or Emailing
If you are a Sage 50 user and are experiencing
crashes when trying to print or email, you are not alone. This issue can be
frustrating and time-consuming, especially if you have urgent business tasks to
complete. Fortunately, there are solutions available that can help you resolve
the problem and get back to work. In this article, we will explore the causes
of Sage 50 crashes when
printing or emailing and provide you with
solutions to fix the issue.
However, if you are looking for any help or want to speak with an expert, then you can contact our executives by doing live chat or booking an appointment and discuss your issue directly with our sage 50 support team. We are a group of certified sage 50 ProAdvisors, who work round the clock to provide the best possible services to you across the globe.
Sage 50 Crashes when printing or emailing
messages
While attempting to email or print a specific structure, the program closes all of a sudden, or error.
While printing a
structure from the workstation the server crashes.
Sage 50 crashes while saving, printing, or messaging.
Understanding the causes of Sage 50 crashes when printing or
emailing.
- Harmed structure
- Harmed *.PTR documents
- Harmed *.DDF documents
- At least one custom structures are bad
- Inescapable is harmed
- Wrong security settings for Sage 50 to email or print
- Printer driver-related issues
- Harmed custom structure
- Run Sage 50 as an Administrator
- Run Standpoint or your email program as an
Administrator
How to Troubleshoot
Printing Issues in Sage 50
If you are
experiencing printing issues in Sage 50, it can be frustrating and
time-consuming. Fortunately, there are several troubleshooting steps that you
can take to resolve the issue. In this article, we will outline the most common
printing issues and provide step-by-step instructions on how to fix them.
Section I: Run Sage and Outlook as an Administrator
Running Sage and
Outlook as an administrator can resolve many printing issues. Follow these
steps to run Sage and Outlook as an administrator:
- Close Sage 50.
- Right-click
on the Sage 50 icon.
- Select
Properties, then the Compatibility tab.
- Check the
box next to Run this program as an administrator.
- Click Apply.
- Click OK.
Follow steps 2-6 for Outlook or the email
program you are using. By doing this, you should now be able to print or email
in Sage 50 without the program crashing. If the program still crashes, continue
to the next section.
Section II: Damaged Form
If you can print or
email a standard form, but not a custom form, then you may have a damaged form.
Follow these steps to restore or recreate the custom form:
- Verify that you can print or email one of the standard
forms.
- If you can
print or email a standard form, then you will need to restore the custom
form(s) from a backup.
- You can also
recreate the form by using a standard form and re-customize it.
- Once you have restored or
recreated your form, verify that you can now print.
Section III: Damaged .PTR,.MKD,
and *.PTL Files
Damaged files can also
cause printing issues. Follow these steps to resolve this issue:
- Close Sage 50.
- Browse to
the data path location (To find your data path, see article ID 10165 How
to find the data path and program path, listed in the Related Resources
section).
- Delete any
.PTR, .MKD, and .PTL files are found in the Forms folder and the company's
data folder.
- Open Sage 50 and test that the
form is printing properly.
Section IV: Damaged
DDF Files
Damaged DDF files can
also cause printing issues. Follow these steps to resolve this issue:
- Close Sage 50.
- Browse to
the data path location (To find your data path, see article ID 10165 How
to find the data path and program path, listed in the Related Resources
section).
- Delete the
DDF files located inside the individual company folder. (Do not delete
the DDF files in the data path, as this will render the program unusable
until running a repair to replace them)
- Verify that you can print.
Section V: Damaged
Pervasive
If none of the above
steps work, you may have a damaged Pervasive installation. Follow these steps
to resolve this issue:
- Uninstall Pervasive on the server.
- Reinstall
Pervasive on the server.
- Activate the
program.
- Save, print,
or email a transaction.
- Verify that
the program no longer crashes.
- Repeat steps 1-5 on each
workstation.
Section VI: Printer
Driver Issue
Sometimes the issue
can be with the printer driver. Follow these steps to resolve this issue:
- Remove, reinstall, or update printer drivers.
- Verify that
you can now print.
- Note: As a
test, select a different printer as the default within Windows and then
try printing from within the program and choose the correct printer to
print to. If it prints, then it is the driver for their regular printer
that is causing
Conclusion
Sage 50 crashes when
printing or emailing can be frustrating, but fortunately, there are solutions
available that can help you fix the issue. By understanding the causes of the
problem and following the solutions we have provided, you can get back to work
quickly and efficiently.
FAQs
1. What should I do if Sage 50 crashes when
printing or emailing?
You can try updating
your software, checking your data files, updating your printer drivers, or
increasing system resources.
2. How can I repair corrupted data files in Sage
50?
You can use the built-in
data repair tool in Sage 50. Go to File > Maintenance > Data Repair
Utility and follow the instructions provided.
3. What should I do if updating my software and
printer drivers doesn't fix the problem?
If updating your
software and printer drivers doesn't fix the problem, you may need to contact
Sage 50 support for further assistance. They can help you diagnose and fix the
issue.
4. How can I prevent Sage 50 crashes when
printing or emailing in the future?
To prevent Sage 50
crashes when printing or emailing in the future, make sure to keep your
software and printer drivers up to date, regularly check your data files for
corruption, and avoid running too many programs at once.
5. Can I recover lost data after a Sage 50
crash?
If you have experienced data loss after a Sage 50 crash, you may be able to recover your data using a backup file. Sage 50 has a built-in backup and restore feature that allows you to create backup files and restore them in case of data loss. It is important to regularly back up your data to avoid losing important information.
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